Frequently asked questions

Ordering

  • Orders close on [Example: 13 December] or when all packs are gone, whichever comes first. Turkey orders close earlier, on [Example: 6 December].

  • You can change your collection day or time up to [Example: 2 days before your slot], subject to space. To change or cancel, Call or WhatsApp 047 82028. [Refund and cancellation policy, including deposits]

  • You can pay in full online, or pay a deposit of [Example: €20] now and the balance at the till when you collect, by card or cash. Delivery orders must be paid in full online.

  • Of course. Call in to the shop, or Call or WhatsApp 047 82028 and we'll take your order, just as always.

  • Yes, you can add extras such as [Example: sausages, rashers or stuffing] when you order online. For anything else, ring the shop on 047 82028. [Confirm: whether swaps within a pack are possible]

  • Yes, numbers are limited and each collection day has a set number of orders. Once a day or pack sells out, it's marked sold out online, so order early to avoid disappointment. [Example: 220 packs in total]

Collection

  • Any day from 20 to 23 December, in the time slot you choose when you order. Slots are [Example: 9–11am, 11am–1pm, 1–3pm, 3–5pm].

  • From Charley's Meats, 2 North Road, Roosky, Monaghan H18 F822. Just give your name at the counter and your order will be ready, labelled with your name.

  • Yes. Add their name at checkout, or let us know before your collection day. [Confirm]

  • Let us know as soon as you can and we'll move you to another slot with space. If you miss your slot, we'll contact you to arrange a new collection time or delivery. [Confirm: how long uncollected orders are held]

Delivery

  • We deliver by van to villages around Monaghan town, including [Example: Castleshane, Emyvale, Glaslough, Scotstown, Smithborough]. Delivery is on [Example: 22 and 23 December].

  • Delivery costs €5–10, depending on where you are. [Example: €5 for Castleshane, €10 for Emyvale] Delivery is only available on orders paid in full online.

  • If nobody's in and there's no safe place, our driver will bring your order back to the shop and we'll contact you to arrange collection or a new delivery. [Confirm]

  • Yes. Tell us your safe place at checkout, such as a porch or shed, and we'll leave your order there if you're out. [Confirm: whether perishable orders can be left unattended]

The meat

  • Our beef and lamb come from the family farm at Corrawillan, near Castleshane. [Confirm wording for turkey, ham, chicken and pork, which are bought in from suppliers]

  • Every order is made up by hand in our shop and packed [Example: bagged or in a Christmas box, as you choose]. Keep it in the fridge and use by the dates on the labels. [Storage advice and use-by guidance]

  • [Example: Yes, most items can be frozen on the day you collect; defrost fully in the fridge before cooking.] [Confirm freezing advice per item]

  • As a guide, allow about [Example: 500g of turkey per person] and [Example: 250g of boneless beef per person]. Ask us in the shop or ring 047 82028 and we'll help you pick the right size.

  • [Example: Yes, each pack comes with cooking times and tips for the turkey and joints.] [Confirm]

  • Allergens are shown in bold on every product label. For any allergen questions, ask Caroline in the shop, call 047 82028 or email charleysmeats@gmail.com.

Gifts

  • Yes. Tick "This is a gift" at checkout, add the name of the person collecting and a short gift note, and we'll pop the note in with the pack.

  • [Example: Yes, gift vouchers are available in the shop in any amount.] [Confirm]